Packaged Services Operations Manager – Corporate
Services (Dubai)
Job purpose
Reporting and working closely with the Head of Packaged Services, this role will be responsible for the
efficient management of the Packaged Services team.
Key Responsibilities
Coordinating and ensuring monthly invoices and client reports are delivered to clients as per the service
level agreements.
Monitoring profitability of fixed fees and utilisation of team.
Ensuring client requests are processed in accurate, efficient and timely manner.
Ensuring paralegals disseminate information, enquiries and feedback (including from the government
liaison team) back to associates and clients in accurately and in a timely way.
Working with members of the Packaged Services team on developing, implementing and maintaining:
process maps for Packaged Services offerings;
pricing lists;
template documents; and
other adhoc projects.
Assisting with the implementation of the ticketing system, client portals and other new technology.
Coordinating the Packaged Services paralegal team on a day to day basis and supervising their work
quality.
Assisting the Knowledge Management team with precedents and capturing related knowhow.
Assisting in marketing the firm’s Packaged Services capability.
Playing a key role in managing the referral of legal work from Packaged Services to the appropriate ‘core
law’ teams within Clyde & Co.
Undertaking or participating in projects or ad hoc duties as designated by the Head of Packaged
Services to benefit the group, such as reviews of systems or documenting how the group functions.
Based on direction from the Head of Packaged Services, take steps to address operational issues
within the Packaged Services team.
Candidate Profile
The ideal candidate will:
be educated up to degree level;
have had previous team management and project management skills; experience gained in the
professional services industry desirable;
have good interpersonal skills with the ability to persuade and influence others; ability to interact with
internal and external clients at all levels.
be creative with strong attention to detail;
be able to work under pressure and manage conflicting priorities;
be willing and able to develop and implement ideas and strive for practical solutions;
the ability to deliver work of a high quality with accuracy and strong attention to detail.
sound time management and organisational skills with the ability to manage conflicting priorities and work
to tight timescales.
strong analytical and problem solving skills with the ability to think laterally
excellent written and verbal communication skills.
Clyde & Co Overview
A pragmatic and dynamic international law firm with a focus on core sectors of infrastructure, insurance,
international trade, natural resources and transportation. Clyde & Co is recognised for its work in and with
fast-moving and volatile emerging markets, and for a history of managing complex, multi-jurisdictional
transactions and disputes.
From a network of 50+ offices and 3,600+ staff over 6 continents, we are on the front line for our clients’
interests, all over the world.
Clyde & Co in the Middle East and North Africa
Clyde & Co’s first Middle East office was formally established over 25 years ago, following many prior years
of client involvement in and with the region. Our regional offices work as an interconnected and cohesive unit
in order to provide advice to clients from all over the world, as well as to regional corporate entities and
governments, on their operations and interests throughout the Middle East. Our lawyers are supported by
comprehensive in-house translation, government liaison, management and information services teams as we
strive to provide first class professional service levels and insight to our clients.
We are one of the major international law firms in the GCC with around 200 specialist lawyers and
paralegals, and 300 staff in total, operating as one unit across our regional office network:
Dubai
Abu Dhabi
Muscat in Oman
Doha in Qatar
Riyadh in Saudi Arabia
We act as the first point of call for advice across the Middle East region for many of our multinational clients.
Through our work across the region over the past quarter century, our market knowledge, experience and
networks are second to none. We provide in-depth coverage of the firm’s core sectors, as well as strong
cross-practice sector teams in place focusing on regionally important sectors such as education, healthcare
and hospitality.
4 days ago
– original job
CV to: http://dhconsultora.com/ingrese-su-cv/enter-your-cv/